Business News:Comcast to stop storing Web users' data
February 13, 2002

Stefanie Olsen; Margaret Kane, CNET News.com

Bowing to criticism, Comcast said Wednesday it would not store data on customers' Web site usage gathered via its Internet pipelines.

The cable company, the third largest in the United States, came under fire Tuesday after reports charged it had installed software that compiled detailed records of its customers' Web usage. The software--part of a newly built high-speed Internet service created in the wake of the Excite@Home bankruptcy--was apparently intended to speed up service and cut costs by "caching," or preloading, sites most requested by its customers.
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